Beaucoup de travailleurs espèrent obtenir quelques Certificat IT pour avoir une plus grande space de s'améliorer. Certains certificats peut vous aider à réaliser ce rêve. Le test EXIN ITIL est un certificat comme ça. Mais il est difficile à réussir. Il y a plusieurs façons pour se préparer, vous pouvez dépenser plein de temps et d'effort, ou vous pouvez choisir une bonne formation en Internet. Pass4Test est un bon fournisseur de l'outil formation de vous aider à atteindre votre but. Selons vos connaissances à propos de Pass4Test, vous allez faire un bon choix de votre formation.
Est-ce que vous vous souciez encore pour passer le test EXIN ITIL? Pourquoi pas choisir la formation en Internet dans une société de l'informatique. Un bon choix de l'outil formation peut résoudre le problème de prendre grande quantité de connaissances demandées par le test EXIN ITIL, et vous permet de préparer mieux avant le test. Les experts de Pass4Test travaillent avec tous efforts à produire une bonne Q&A ciblée au test EXIN ITIL. La Q&A est un bon choix pour vous. Vous pouvez télécharger le démo grantuit tout d'abord en Internet.
Code d'Examen: ITIL
Nom d'Examen: EXIN (ITIL V3 Foundation)
Questions et réponses: 369 Q&As
Choisissez le Pass4Test, choisissez le succès. Le produit offert par Pass4Test vous permet à réussir le test EXIN ITIL. C'est necessaire de prendre un test simulation avant participer le test réel. C'est une façon bien effective. Choisir Pass4Test vous permet à réussir 100% le test.
Pass4Test est un fournisseur important de résume du test Certification IT dans tous les fournissurs. Les experts de Pass4Test travaillent sans arrêt juste pour augmenter la qualité de l'outil formation et vous aider à économiser le temps et l'argent. D'ailleur, le servie en ligne après vendre est toujours disponible pour vous.
Pass4Test est un site à offrir particulièrement la Q&A EXIN ITIL, vous pouvez non seulement aprrendre plus de connaissances professionnelles, et encore obtenir le Passport de Certification EXIN ITIL, et trouver un meilleur travail plus tard. Les documentations offertes par Pass4Test sont tout étudiés par les experts de Pass4Test en profitant leurs connaissances et expériences, ces Q&As sont impresionnées par une bonne qualité. Il ne faut que choisir Pass4Test, vous pouvez non seulement passer le test EXIN ITIL et même se renforcer vos connaissances professionnelles IT.
Le succès n'est pas loin de vous si vous choisissez Pass4Test. Vous allez obtenir le Certificat de EXIN ITIL très tôt. Pass4Test peut vous permettre à réussir 100% le test EXIN ITIL, de plus, un an de service en ligne après vendre est aussi gratuit pour vous.
Pass4Test est aussi un site d'offrir la ressource des connaissances pour le test Certification IT. Selon les Feedbacks venus de gens qui ont untilié les produits de Pass4Test, Pass4Test est un site fiable comme l'outil de se former. Les Q&As offertes par Pass4Test sont bien précises. Les experts de Pass4Test mettent à jour nos documentations de formation de temps de temps.
ITIL Démo gratuit à télécharger: http://www.pass4test.fr/ITIL.html
NO.1 Which of the following are managed by facilities management? Hardware within a data centre or
computer room Applications Power and cooling equipment Recovery sites
A. 1, 2 and 3 only
B. All of the above
C. 1, 3 and 4 only
D. 1 and 3 only
Answer: C
certification EXIN ITIL examen ITIL
NO.2 Which of the following statements is INCORRECT?
A. The SKMS is part of the Configuration Management System (CMS)
B. The SKMS can include data on the performance of the organization
C. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
D. The SKMS can include user skill levels
Answer: A
EXIN examen ITIL examen ITIL ITIL ITIL
NO.3 Which of the following is the correct set of steps for the continual service improvement
model/approach.?
A. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually
improve
B. Where do we want to be?; How do we get there?; How do we check we have arrived?; How do we
keep the momentum going?
C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan;
Check the plan has been properly implemented; Improve the solution
D. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get
there?; How do we keep the momentum going?
Answer: D
EXIN examen ITIL examen ITIL examen ITIL examen certification ITIL
NO.4 Which is the correct combination of Service Management terms across the Lifecycle?
A. 1A, 2B, 3C, 4D
B. 1C, 2D, 3A, 4B
C. 1C, 2B, 3A, 4D
D. 1B, 2C, 3D, 4A
Answer: C
EXIN ITIL ITIL examen ITIL examen
NO.5 Which of the following are the MAIN objectives of incident management?
To automatically detect service affecting events
To restore normal service operation as quickly as possible
To minimize adverse impacts on business operations
A. 1 and 2 only
B. 2 and 3 only
C. 1 and 3 only
D. All of the above
Answer: B
certification EXIN ITIL examen ITIL ITIL ITIL
NO.6 Which of these statements about Service Desk staff is CORRECT?
A. Service Desk staff should be recruited from people who have high levels of technical skill tominimize
the cost of training them
B. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
C. The Service Desk should try to have a high level of staff turnover as the training requirements are low
and this helps to minimize salaries
D. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to
keep them in the role where they have been trained
Answer: B
EXIN ITIL examen certification ITIL certification ITIL certification ITIL
NO.7 A plan for managing the end of a supplier contract should be created when?
A. The contract is being negotiated
B. The contract is about to be ended
C. The Supplier Manager decides that there is a risk the contract might need to end soon
D. The contract has been agreed
Answer: A
EXIN ITIL ITIL examen
NO.8 Which of the following questions does Service Strategy help answer with its guidance?
How do we prioritize investments across a portfolio?
What services to offer and to whom?
What are the Patterns of Business Activity (PBA)?
A. 3 only
B. 1 only
C. 2 only
D. All of the above
Answer: D
EXIN examen ITIL ITIL examen ITIL ITIL examen
NO.9 Service Assets are used to create value. Which of the following are the MAJOR types of Service Asset?
A. Services and Infrastructure
B. Applications and Infrastructure
C. Resources and Capabilities
D. Utility and Warranty
Answer: C
EXIN ITIL examen ITIL
NO.10 Which of the following statements is INCORRECT?
A. The Service Knowledge Management System (SKMS) includes Configuration Management Databases
(CMDB)
B. The SKMS is part of the Configuration Management System (CMS)
C. The SKMS can include data on the performance of the organization
D. The SKMS can include user skill levels
Answer: B
certification EXIN certification ITIL ITIL certification ITIL
NO.11 The BEST description of the purpose of Service Operation is?
A. To decide how IT will engage with suppliers during the Service Management Lifecycle
B. To proactively prevent all outages to IT Services
C. To deliver and support IT Services at agreed levels to business users and customers
D. To design and build processes that will meet business needs
Answer: C
EXIN examen ITIL ITIL
NO.12 Effective release and deployment management enables the service provider to add value to the
business by?
A. Ensuring that all assets are accounted for
B. Ensures that the fastest servers are purchased
C. Delivering change, faster and at optimum cost and minimized risk
D. Verifying the accuracy of all items in the configuration management database
Answer: C
EXIN examen ITIL ITIL ITIL
NO.13 Which of the following models would be MOST useful in helping to define an organizational structure?
A. RACI model
B. Service Model
C. Continual Service improvement (CSI) model.
D. The Deming Cycle
Answer: A
EXIN ITIL examen ITIL ITIL
NO.14 Which of the following sentences BEST describes a Standard Change?
A. A change to the service provider's established policies and guidelines
B. A pre-authorized change that has an accepted and established procedure
C. A change that is made as the result of an audit
D. A change that correctly follows the required change process
Answer: B
certification EXIN ITIL certification ITIL
NO.15 The group that authorizes changes that must be installed faster than the normal process is called the?
A. Emergency CAB (ECAB)
B. Urgent Change Authority (UCA)
C. Urgent Change Board (UCB)
D. CAB Emergency Committee (CAB/EC)
Answer: A
EXIN ITIL ITIL ITIL examen ITIL
NO.16 Which of the following is NOT an example of Self-Help capabilities?
A. Requirement to always call the service desk for service requests
B. Menu-driven range of self help and service requests
C. Web front-end
D. A direct interface into the back end process handling software
Answer: A
certification EXIN ITIL ITIL examen ITIL ITIL examen
NO.17 Which of these statements about Service Desk staff is CORRECT?
A. Service Desk staff should be recruited from people who have high levels of technical skill tominimize
the cost of training them
B. Service Desk staff should be discouraged from applying for other roles as it is more cost effective to
keep them in the role where they have been trained
C. The Service Desk can often be used as a stepping stone for staff to move into other more technical or
supervisory roles
D. The Service Desk should try to have a high level of staff turnover as the training requirements are low
and this helps to minimize salaries
Answer: C
EXIN examen ITIL ITIL examen certification ITIL
NO.18 Which of the following is NOT one of the five individual aspects of Service Design?
A. The design of the Service Portfolio, including the Service Catalogue
B. The design of Market Spaces
C. The design of new or changed services
D. The design of the technology architecture and management systems
Answer: B
EXIN ITIL certification ITIL certification ITIL ITIL examen
NO.19 In which core publication can you find detailed descriptions of Service Level Management, Availability
Management, Supplier Management and IT Service Continuity Management?
A. Service Transition
B. Service Design
C. Service Strategy
D. Service Operation
Answer: B
EXIN ITIL ITIL examen
NO.20 How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?
A. Each stage should be carried out once in the order Plan-Do-Check-Act
B. There should be a single Plan,then the Do-Check-Act cycle should be repeated multiple times to
implement Continual Improvement
C. There should be a single Plan and Do,then Check and Act should be carried out multiple times to
implement Continual Improvement
D. The entire cycle should be repeated multiple times to implement Continual Improvement
Answer: D
certification EXIN ITIL ITIL ITIL
Participer au test EXIN ITIL est un bon choix, parce que dans l'Industire IT, beaucoup de gens tirent un point de vue que le Certificat EXIN ITIL symbole bien la professionnalité d'un travailleur dans cette industrie.
没有评论:
发表评论